Privacy Policy

Last Updated: October 1, 2026

1. Information We Collect

We collect information to provide and improve our AI Chat Widget services. The types of information we gather include:

  • Account Information: When you register for our platform, we collect your name, email address, company details, and website domain.
  • Chat Data: Transcripts and metadata from conversations handled by our AI widgets on your websites, as well as the knowledge base documents you upload for AI training.
  • Usage Analytics: Data regarding how you interact with our dashboard to improve the user experience and service quality.

2. Secure Payment Processing (Razorpay)

All subscription payments on AK AI Team are processed securely through our trusted payment gateway partner, Razorpay.

  • No Card Data Stored: AK AI Team never collects, records, or stores your full debit card, credit card, or net banking details on our servers.
  • Razorpay Security: When you make a payment, your financial information is handled directly by Razorpay in accordance with their strict security and PCI-DSS compliance standards.
  • Billing Information: We only store basic billing references (such as transaction IDs and subscription statuses) provided by Razorpay to activate and manage your account.

3. How Your Data is Stored and Protected

We employ industry-standard security measures, including AES-256 encryption at rest and TLS 1.3 in transit, to protect your personal and business information against unauthorized access, alteration, disclosure, or destruction.

We utilize secure LLM APIs (such as OpenAI and Anthropic) to process chat intent. We maintain strict data processing agreements ensuring that your proprietary knowledge base and customer chat logs are never used to train public foundation models.

4. Cookies and Analytics

We use essential cookies to maintain your session, authenticate your account, and ensure platform security. We also utilize minimal analytics cookies to understand website traffic and usage patterns. You can control your cookie preferences through your browser settings.

5. Data Retention Policy

We retain your account information for as long as your account is active. Chat logs and widget analytics are retained for the duration specified by your pricing plan (e.g., 30 days for Starter plans, 1 year for Business plans). If you cancel your subscription, we may retain certain data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your User Rights

You have the right to access, correct, update, or request the deletion of your personal data. You can manage your information directly from your account dashboard or by initiating a data deletion request through our support team.

7. Contact Information

For any questions regarding this Privacy Policy, your data rights, or privacy-related requests, please contact us at info@akdezigns.com.